GENERAL POLICIES

Cancellation policies will depend on each of the rates available at the time of booking.

Non Refundable

If you cannot attend during the dates that you made your reservation, VDL Colonial Hotel offers the posibility to change the dates and use it in the next three months 
after the scheduled date of your arrival previous availability confirmation. In case you cannot attend in this period of time the following cancellation policies apply:
Three or more days prior to the date of arrival at the hotel: A charge of 20% of the total of the reservation will be made for administrative expenses and the exceed amount will be returned within three to five business days, after agreement with the reservation holder.
Less than three days from the date of arrival at the hotel: 50% of the total amount will be charged, which will be deducted from the deposit made to the hotel, if a surplus is presented, it will be returned within a period of three to five business days, previous agreement with the owner of the reservation.
In case of cancellation on the day of arrival at the hotel, the hotel will discount the equivalent of one night's accommodation.

Flexible

If you cannot attend during the dates that you made your reservation, VDL Colonial Hotel offers the posibility to change the dates and use it in the next three months 
after the scheduled date of your arrival previous availability confirmation. In case you cannot attend in this period of time the following cancellation policies apply:
Three or more days prior to the date of arrival at the hotel: A charge of 20% of the total of the reservation will be made for administrative expenses and the exceed amount will be returned within three to five business days, after agreement with the reservation holder.
Less than three days from the date of arrival at the hotel: 50% of the total amount will be charged, which will be deducted from the deposit made to the hotel, if a surplus is presented, it will be returned within a period of three to five business days, previous agreement with the owner of the reservation.
In case of cancellation on the day of arrival at the hotel, the hotel will discount the equivalent of one night's accommodation.